Memorial Day 2024 Holiday Hours

Our office will be closed for the holiday beginning at 5 p.m. on Friday, May 24 through Monday, May 27. We will reopen on Tuesday, May 28.

During this period, we will only respond to emergencies. If you have an emergency support request, please call (603) 692-5100 and follow the emergency prompt to leave a message.

Our team will be back in the office on Tuesday, May 28, and will take care of any outstanding support requests then.

Need assistance? Submit a support ticket.

The fastest way for current clients to get help from the Back Bay Networks support team is to submit a support ticket. Please provide as much information as possible about the issue, including:

  • The device being used (e.g., iPhone, PC, tablet)
  • Operating system and version (e.g., Windows 10, MacOS 10.14.2)
  • Browser type and version (e.g., Chrome 88.0.4324.96, Firefox 85.0)
  • Program or application (e.g., Outlook, GWorkspace)
  • Specific error messages on your desktop, application, or server

 

Our regular hours of operation are Monday through Friday 8 a.m.-5 p.m. EST. After-hours requests for support will be addressed as soon as possible.

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Need to speak with us?

Call (603) 692-5100

New Office Announcement

As of August 14, 2023, Back Bay Networks has a new office location! Please update your records with our new physical and mailing address of: 273 Locust Street, Suite 205, Dover, NH 03820
Memorial Day
We will be closed

May 24 at 5 p.m.

We will reopen on Tuesday, May 28.

Emergencies will still be responded to via our phone system and on-call staff, but regular requests will not be accepted during the holiday. If there is an emergency, please call us at (603) 692-5100.